Terms Of Use


WHO WE ARE

 

TenTime is an interactive streaming video on demand platform fostering a wide range of productions from all around the Arab World, in addition to International productions dubbed into Arabic. On TenTime, you will find a massive library of Arabic songs which are not found on any single platform elsewhere including all features and functionalities, recommendations and reviews, the website, and user interfaces, as well as all content and software associated with our service (“TenTime content”).

TenTime content is streamed over the Internet to certain Internet-connected TVs, computers and other devices ("TenTime ready devices").

Please read TenTime  Terms of Use carefully. The Terms of Use set forth below are binding on all users of this web site, related mobile application and any other online services or properties owned or controlled by TenTime (“TenTime Service”). By directing your browser to TenTime service you accept these Terms of Use. TenTime reserves its right to amend, add, delete, change, or may modify these Terms of Use or discontinue TenTime Service, at any time at its sole discretion. In addition, TenTime reserves the right, at its sole discretion, to seek and obtain any other remedies available to it pursuant to any applicable laws and regulations or at equity as a result of your breach of these Terms of Use or any other act or omission by you that gives rise to a claim by TenTime.

 

Subscription

 

Your TenTime subscription is on monthly basis, and will continue until terminated or not renewed. To use the TenTime service you must have Internet access and a TenTime device and provide us with one or more Payment Methods.

 

“Payment Method” means a current, valid, accepted method of payment, as may be updated from time to time, and which may include payment through your credit card, payment gateway, scratch card or any other payment method adopted by TenTime from time to time. Unless you cancel your subscription before your billing date, you authorize us to charge the subscription fee for the next billing period to the payment method you have provided us with.

 

TenTime provides free streaming of certain content, moreover, TenTime offers paid streaming for content based on the bundles specified in these terms.

TenTime may offer certain discounts on its monthly subscription plans. You will be notified via email or any other adopted communication channel of such promotions and discounts. 

 

TenTime offers three bundles for subscription depends on your choice. The bundles are:

  1. Music: giving you access to our music library
  2. Shows: giving you access to our Series, Plays, Movies and TV Shows
  3. Premium: giving you access to our Music library and Shows.

 

 

Billing and Cancellation

 

Billing Cycle.  The billing cycle for your subscription to TenTime is on monthly basis and will continue month to month until you cancel your subscription before the Renewal Date.

The subscription fee for the TenTime service and any other charges you may incur in connection with your use of the service, such as taxes and possible transaction fees, will be charged to your Payment Method on the specific billing date indicated on your "Profile" page.

 

In some cases your payment date may change based on the date of the previous successful payment date, and therefore, please make sure you have the settlement date as the date of your subscription monthly renewal. Visit your Profile on TenTime to check the billing date.

 

Payment Methods. To use the TenTime service you must provide one or more Payment Methods. You authorize us to charge any Payment Method associated to your account in case your primary Payment Method is declined or no longer available to us for payment of your subscription fee. You remain responsible for any uncollected amounts. If a payment is not successfully settled, due to expiration, insufficient funds, or otherwise, and you do not cancel your account, we may suspend your access to the service until we have successfully charged a valid Payment Method. For some Payment Methods, the issuer may charge you certain fees, such as foreign transaction fees or other fees relating to the processing of your Payment Method. Local tax charges may vary depending on the Payment Method used.

 

 

Updating your Payment Methods. You can always update and change your Payment Methods by going to your Profile.

 

 

Cancellation

 

Your subscription for TenTime Service will continue until not renewed by you. After your initial subscription period, and again after any subsequent subscription period, your subscription will automatically continue for an additional equivalent period, at the price you agreed to when subscribing. Should you decide not to renew your subscription, you shall just log in, go to your profile on the platform and click on "Cancel Subscription / Mange Subscription" and the Membership will automatically be canceled from the following month onwards. If you cancel your subscription, you may use your subscription until the end of your then-current subscription term and your subscription will not be renewed thereafter.

However, you won’t be eligible for a prorated refund of any portion of the subscription fee paid for the then-current subscription period.

 

Changes to the Price and Subscription Plans. We may change our subscription plans and the price of our service from time to time; however, the amended price will not take effect prior to at least a 30 days’ notice sent to you and the amended subscription plans will only take effect on the first renewal date of your subscription. 

 

TenTime Service.

 

TenTime’s subscription will cover access to the platform only and does not include in any way your internet subscription fees and/or access.

 

TenTime services is not intended for children under 18 years of age. If you are under 18, you are not authorized to use TenTime services and will not be provided access to any features of TenTime services.

 

Minors may only use TenTime services under the supervision of an adult.

 

We do not knowingly collect Personal Data from children under the age of 18,  If you are under the age of 18 please do not submit any Personal Data through TenTime services.

 

The quality of the streaming of TenTime services may vary from a device to another depending on several factors: your internet connection, location and other factors.

 

 

 

 

 

Security

 

TenTime uses standard security measures, such as firewalls, to safeguard the confidentiality of your personally identifiable information. However, leakages may occur on the Internet.  TenTime cannot and does not guarantee that any personally information provided to us will not become public under any circumstances

 

 

Electronic Communications

 

You agree and consent to receive email messages from us. These emails may be subscription related communications, such as payment authorizations, invoices, changes in password or confirmation messages, notices, administrative notices and service announcements or changes, or emails containing commercial offers, promotions or special offers from us.

 

Passwords and Account Access.  The subscriber who is charged for the TenTime service, will be the sole responsible person for the subscription and the use of TenTime service. Giving others the username and password for the TenTime services will include revealing personal information related to the subscriber such us streaming history, payment method and other personal information.

 

You are responsible for updating and maintaining the accuracy of the information you provide to us relating to your account. We can terminate your account or place your account on hold in order to protect you, TenTime or our partners from identity theft or other fraudulent activity.

Please be aware that you are sending information (including Personal Data) to the Country(ies) where our servers are located.  That information may then be transferred within or back out of that country depending on the type of information and how it is stored by us.  We will hold and process your Personal Data in accordance with privacy laws in that country and TenTime Privacy Policy.  Please note that privacy laws in a specific country may not be the same as, and in some cases may be less protective than, the privacy laws in your country, and in certain countries Personal Data may be subject to lawful access requests by government agencies.

 

DISPUTE RESOLUTION

 

If you have a complaint about TenTime’s privacy practices you should write to us at info@tentime.com  Attn: Privacy Officer, We will take reasonable steps to work with you to attempt to resolve your complaint.

 

Customer Support 

 

For any question or claim regarding TenTime, you can email: support@tentime.com 

 

 

Changes to Terms of Use and Assignment

 

TenTime may, from time to time, change these Terms of Use. We will notify you before these new Terms of Use apply to you.

 

 

Governing Law

 

These Terms of Use shall be governed by and construed in accordance with the laws of the United Kingdom.

 

Special State Term:

 

In the event that you die before the end of your subscription period, any paid amounts will not be refunded for any purpose whatsoever.

 

Copyrights

 

It is strictly prohibited that you record, copy, download, in any electronic or digital mean any of the content available on the website. Any violation to this clause gives the right to TenTime and/or the owners of the Intellectual Property to claim compensation for damages.

 

 

 

Cookies

 

Like many websites, the Site uses 'cookie' technology (small computer files placed on your computer’s hard drive). When you go to particular website pages on the Site, the cookie identifies your browser with a unique, random number.

 

The cookies we use do not reveal any personal information about you. Cookies help us improve your experience of the Site and also help us understand which parts of the Site are the most popular. You are always free to decline our cookies if your browser permits, although doing so may interfere with your use of the Site.

 

Limitation of Liabilities  

To the extent permitted by law, TenTime , its officers, employees, agents, affiliates and suppliers shall not be liable for any loss or damage whatsoever whether direct, indirect, incidental, special, consequential or exemplary, including but not limited to, losses or damages for loss of profits, goodwill, business, opportunity, data or other intangible losses arising out of or in connection with your use of the Site, its services or this User Agreement (however arising, including negligence or otherwise and whether or not TenTime  has been advised of the possibility of such losses or damages).

If you are dissatisfied with the Site or any content or materials on it, your sole exclusive remedy is to discontinue your use of it. Further, you agree that any unauthorized use of the Site and its services as a result of your negligent act or omission would result in irreparable injury to TenTime and TenTime shall treat any such unauthorized use as subject to the terms and conditions of this User Agreement.

 

Indemnification

You agree to indemnify and hold TenTime and its owners, affiliates, officers, employees, agents and suppliers harmless from any and all claims, demands, actions, proceedings, losses, liabilities, damages, costs, expenses (including reasonable legal costs and expenses), howsoever suffered or incurred due to or arising out of any hacking, viruses, worms, loss of information, website hijacking and any other harmful act of Third Party.

 

You agree to indemnify and hold TenTime  and its owners, affiliates, officers, employees, agents and suppliers harmless from any and all claims, demands, actions, proceedings, losses, liabilities, damages, costs, expenses (including reasonable legal costs and expenses) from any online payment consequences, threats, harms, damages, or harmful acts whatsoever including additional or wrong payment deductions or any other payment issues.

 

 

Survival. If any provision or provisions of these Terms of Use shall be held to be invalid, illegal, or unenforceable, the validity, legality and enforceability of the remaining provisions shall remain in full force and effect.

 

 

Changes to Terms of Use and Assignment. TenTime may, from time to time, change these Terms of Use. We will notify you at least 30 days before such changes apply to you. We may assign or transfer our agreement with you including our associated rights and obligations at any time and you agree to cooperate with us in connection with such an assignment or transfer.

 

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